Frequently Asked Questions

Warriors Healing Center LLC is a registered organization with EIN 37-1742449. Donations may be tax-deductible depending on your individual tax situation. We recommend consulting with a tax professional to understand how charitable contributions affect your taxes. You will receive a donation receipt for your records.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and bank transfers through our secure donation platform powered by Donorbox. All transactions are encrypted and secure.

Yes! Monthly donations are greatly appreciated and provide sustainable support for our programs. When you make a donation, you can select the "Monthly" option to set up recurring giving. You can modify or cancel your monthly donation at any time by contacting us.

Yes, you can make a donation in honor or in memory of someone special. During the donation process, you'll have the option to add a dedication. We can send an acknowledgment to the honoree or their family if you provide their contact information.

Donations are generally non-refundable as they are voluntary contributions. However, if you believe there has been an error with your donation (such as a duplicate charge or incorrect amount), please contact us within 30 days at mail1@warriorscenter.agency, and we will review your request.

To update or cancel a recurring donation, please contact us at mail1@warriorscenter.agency with your name and the email address used for the donation. We'll process your request within 2-3 business days. You can also manage your recurring donations through the Donorbox donor portal if you created an account.

Our support program is available to:

• Veterans of the U.S. Armed Forces
• Active duty military personnel
• Law enforcement officers (local, state, and federal)
• Firefighters (career and volunteer)
• EMT/EMS personnel and paramedics
• Other first responders (dispatchers, search and rescue, corrections officers)

Applicants must be seeking support for PTSD, trauma, substance abuse, or co-occurring mental health conditions and demonstrate financial need or barriers to accessing treatment.

No, we do not provide medical treatment directly. We help fund access to treatment and recovery resources. Our role is to remove financial barriers that prevent warriors from seeking help. We connect individuals with licensed treatment facilities and programs that specialize in treating veterans and first responders.

Our review process includes:

1. Initial Review: We verify eligibility based on service category and the nature of the support requested.
2. Documentation: We may request proof of service and information about financial need.
3. Assessment: We evaluate the appropriateness of the request and available resources.
4. Decision: Applicants are notified of approval, denial, or request for additional information.

The initial review typically takes 5-7 business days, with final decisions within 14-21 days.

We may provide funding for:

• Treatment program enrollment and access
• Assessment and intake fees
• Transportation to treatment facilities
• Short-term recovery housing support
• Outpatient therapy sessions
• Family support programs

Funding is subject to availability and eligibility requirements.

Yes, individual funding is subject to caps based on the type of support requested and available resources. These limits ensure we can help as many warriors as possible. Specific amounts are determined during the application review process and depend on factors such as need, available funds, and the cost of services requested.

Our mission is to help veterans and first responders access recovery support related to PTSD, trauma, and substance use challenges. We raise funds to remove financial barriers that prevent warriors from getting the help they need and deserve.

We are committed to transparency in how donations are used:

• 65% — Direct support grants for treatment access
• 15% — Transportation and urgent access needs
• 10% — Family and aftercare support
• 10% — Platform, payment processing, and administrative costs

For more details, see our How Your Donation Helps page.

Yes. We take data security seriously and employ industry-standard security measures to protect your information. We never sell or share your personal information with third parties for marketing purposes. For details, please review our Privacy Policy.

You can reach us through:

• Email: mail1@warriorscenter.agency
• Phone: +1 3606270686
• Mail: 756 PURPLE SAGE RD, Bandera, TX 78003

Visit our Contact page for more information.