Privacy Policy

How we collect, use, and protect your information.

Last Updated: January 2024

Warriors Healing Center LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Make a donation
  • Submit a support application
  • Fill out a contact form
  • Subscribe to our newsletter
  • Communicate with us via email or phone

This information may include:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment information (processed securely through Donorbox)
  • Service history (for support applications)
  • Health-related information (for support applications)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website
  • Date and time of visit

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing Donations: To process and receipt your donations
  • Support Applications: To review and process applications for support
  • Communication: To respond to your inquiries and provide updates
  • Service Improvement: To improve our website and services
  • Legal Compliance: To comply with legal obligations
  • Analytics: To analyze website usage and trends (with your consent)

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities. You can control cookies through our cookie consent banner and your browser settings.

Types of Cookies We Use

  • Essential Cookies: Required for the website to function properly. These cannot be disabled.
  • Analytics Cookies: Help us understand how visitors interact with our website. These are optional.
  • Marketing Cookies: Used to deliver relevant advertisements. These are optional.

For more information about how we use cookies, please see our cookie consent banner or contact us.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: We may share information with third-party service providers who assist us in operating our website, processing donations (Donorbox), and conducting our business.
  • Treatment Facilities: With your consent, we may share information with treatment facilities as part of the support application process.
  • Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.
  • Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. These measures include:

  • Encryption of data in transit (SSL/TLS)
  • Secure payment processing through Donorbox (PCI DSS compliant)
  • Limited access to personal information
  • Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Donation records: 7 years (for tax and accounting purposes)
  • Support applications: 3 years after final decision
  • Website analytics: 2 years
  • Communication records: 2 years

After these periods, information is securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Objection: Object to certain processing of your information
  • Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at mail1@warriorscenter.agency.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

12. GDPR Compliance

For visitors from the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). Our legal basis for processing personal information includes:

  • Consent
  • Contractual necessity
  • Legal obligation
  • Legitimate interests

EEA residents have the right to lodge a complaint with a supervisory authority if they believe their data protection rights have been violated.